WE ARE HIRING

About Us

At The Good Guys we‘re driven by our purpose to help families live better for less. Part of Australia’s largest and fastest growing electrical and appliance retailer, we have over 3,500 employees across our nationwide network of more than 100 stores and a support office based in Southbank, Melbourne.

Since 1952 we’ve been delighting customers and ‘doing good’, and today we build on that heritage while always focused on fulfilling our goal to be Australia’s strongest growing total home solutions electrical retailer.

Benefits

• Generous hourly rates
• Be part of a diverse, collaborative, and supportive team who are passionate about the work we do
• Growth mindset culture with a focus on individual skills and career development

We can offer you a role where you'll be challenged every day to make a difference in a dynamic and fast-paced environment. We can offer a competitive package, great employee discounts, and special offers across JB Hi-Fi and The Good Guys, paid parental leave, novated leasing, and we’ll also match every dollar you donate in our Doing Good workplace giving program. 

The Role

Our Customer Solutions team delivers a positive multi-channel customer experience through the effective fulfilment of orders and resolution of customer queries.

The role will allow you to grow and will keep you engaged.

If you love providing customers with a great experience and can enjoy solving problems this is for you!

Responsibilities:

• Ensure the efficient delivery of customer orders and effective resolution of issues
• Provide customers with timely responses to digital, social, chat and telephone-based requests and effective resolution of complaints
• Manage third party sales and payment channel enquiries and facilitate the resolution of issues
• Identify and escalate any website defects to trigger corrections and reduce reputational risk or financial loss
• Escalate issues in line with established processes and provide information and input for business investigations, as required
• Work closely with stores and other teams to facilitate resolution of issues, as required

Requirements:

• Must be able to work on a rotating roster (public holidays and weekend work will be required)
• Proven customer service skills and Customer Service experience
• Ability to multitask and follow process
• Excellent time management skills
• Ability to work well within a team environment
• Accuracy and attention to detail
• Intermediate computer and numerical skills required
• The ability to work in a fast-paced team environment

To Apply

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.